Hyundai Ioniq (AE): What to do in an emergency / If the Vehicle will not Start

Hybrid vehicle

• Be sure the shift lever is in P (Park). The vehicle starts only when the shift lever is in P (Park).
• This vehicle does not have a regular 12V battery that needs periodic replacement. It is lithium ion polymer type integrated into the HEV high voltage battery. The vehicle has a 12V battery protection system that cuts 12V battery from vehicle draw to prevent full discharge. If vehicle will not start, first try pressing the 12V Battery Reset switch (left side of the steering wheel near the fuel door open switch) to reconnect the 12V battery, but you must start vehicle within 15 seconds of pressing the 12V Battery Reset switch. After starting vehicle, operate the vehicle safely outdoors in ready mode stopped and/or drive it for 30 minutes total to charge the 12V battery fully.

CAUTION

Push or pull starting the vehicle may cause the catalytic converter to overload which can lead to damage to the emission control system.

• Check the fuel level and add fuel if necessary.

If the vehicle still does not start, have your vehicle checked by an authorized HYUNDAI dealer.

Plug-in hybrid vehicle

• Be sure the shift lever is in P (Park). The engine starts only when the shift lever is in P (Park).
• Check the battery connections to be sure they are clean and tight.
• Turn on the interior light. If the light dims or goes out when you operate the starter, the battery is drained.

Do not push or pull the vehicle to start it. This could cause damage to your vehicle. See instructions for "Jump Starting" provided in this chapter.

CAUTION

Push or pull starting the vehicle may cause the catalytic converter to overload which can lead to damage to the emission control system.

• Check the fuel level and add fuel if necessary.

If the engine still does not start, have your vehicle checked by an authorized HYUNDAI dealer.